Manage incoming and outgoing calls effectively

The key to a successful communication with the customer is an apt and instant response from the agent. Blended call center will do this for every inbound and outbound call. The best accessible agent will be routed for the incoming call and numbers will be dialed automatically from the list for the outgoing calls. Furthermore, high volume calls can be switched from outbound agents to the inbound ones and vice versa in case of slow periods.

Apart from attaining customer satisfaction and boosting productivity, blended call centers establish an impactful customer care ambience.

Our Services

  • Automatic Call Distribution (ACD)

    This optimizes call handling strategies via efficient agent availability.

  • Call Recording

    Customer care can be enhanced using this feature as previous calls can be looked up again.

  • DNC Call Management

    The do not call (DNC) list saves time and resources by ignoring futile numbers.

  • Customizable Campaigns

    Customize your campaigns to meet your business and customer needs.

  • Ring Strategies

    Make customized ring groups as per agent availability which you can alter anytime.

  • Real-Time Reports

    Track and evaluate calls to make management more proficient.

  • Interactive Voice Response (IVR)

    Multi-level IVRs will help you approach customers instantly.

  • Ongoing Call Monitoring

    Features such as call monitor, whisper and barge will help establish quality communication.

  • Skill-Based Routing

    The most capable agent will be made available to the customers immediately as per their need.

  • Agent-Performance Report

    Track and boost your agent's performance with the help of these detailed reports.

  • Application Integration

    Blended call centers can be collaborated with other business applications, enhancing the available options.

  • Call Conferencing

    Teams can be brought on a single call for discussions. IVRs can be used to add more callers.

Benefits

  • On-Demand Scaling

    Blended call centers enable switching between incoming and outgoing calls anytime so your resources can be scaled in accordance with the demand.

  • High Productivity

    Productivity is increased by utilizing skilled and best available agents on time.

  • Benefits of Cloud

    The Cloud technology increases competence by providing pliability and scalability

  • Remote Agents Management

    Once logged in, the agent can be made available from any distant location anytime and performance can be tracked.

  • Comprehensive Reporting

    An in-depth report about the calls and agent's performance helps yield greater results.

  • Workforce Optimization

    Customer care is personalized with the availability of skilled workforce and detailed reports.

  • Powerful Features

    Customer call volume is handled efficiently and instantly.

  • Workload Distribution

    Instant switching between inbound and outbound calls increases your call center efficiency.

  • Cost Reduction

    We enables a single agent to handle both inbound and outbound calls, utilizing their idle time and cutting down costs.

Why Choose Us?

We ensure quality management and the best customer support that is functional all-time and has up-to-date data.

Well-Designed Portal

The most apt link is established between the client and the best available agent through this optimized portal.

Result-Oriented Features

Our various features help tackling the calls according to their demands.

Cost-Effectiveness

Our call center solutions make business management compatible and efficient in cost-effective ways.