Have successful customer interactions with IVR

The Interactive Voice Response (IVR) service offered at our call center has the profound capability to cope with high volume calls, manage automated business connections and create interactive customer options.

Recorded responses or live department responses can be generated for the callers by various means such as voice message, call back, fax, etc as per the caller's choice.

Our featured IVR will definitely help you manage your business efficiently and cost effectively.

Various Features

  • Call Routing

    The IVR system can be used to transfer the calls to the relevant agent according to the customer's requirements.

  • Call Analytics

    Call data analytics can be produced using IVR that helps you improve your interaction with customers.

  • Intuitive IVR Dashboard

    The IVR dashboard is manageable and user-friendly requiring no preparatory training for the users.

  • Call Recording

    You can trace all inbound and outbound call records that will help you deduce ways for the enhancement and improvement of your business.

  • Email Notifications

    Using IVR, you can receive notifications after every customer interaction and send notifications to customers as well.

  • Welcome Message

    Reflect your customer care by sending greetings to customers, irrespective of your business scale.

  • Music On Hold

    You can add enjoyable music, or advertisements alternatively, during the waiting period for the customers while they are queued.

  • Multi-Level IVR

    Instructions can be given through a number of steps to the customers so that they can choose from various options, thus reducing manual efforts by agents.

  • Multi-Level IVR

    Instructions can be given through a number of steps to the customers so that they can choose from various options, thus reducing manual efforts by agents.

Benefits

  • Automated reception

    All tasks usually done by a receptionist are automatically fulfilled via IVR.

  • Promotional Offers and Discounts

    You can maximize the number of loyal customers by using IVR numbers that efficiently inform them about promotional offers and discounts.

  • Survey and Feedback

    Surveys can be obtained from customers automatically, helping you elevate your business campaigns.

  • Balance Check and Enquiry

    IVR system can automatically extract information and solve problems that do not require any human input.

Why Choose Us?

We ensure quality management and the best customer support that is functional all-time and has up-to-date data.

24x7 Support

Experts at our portal are always available to deal with any queries and problems regarding our services.

Cost-Effective

Our versatile features offered are affordable and pocket-friendly.

Cloud Hosting

Cloud hosted IVR service enables remote login from any device.

Instant Analytics

Up-to-date reports and analytics have a very positive impact on business growth and productivity.