Benefits Include:

  • Increase agent productivity by 200%. Provide your customers with the best customer experience, making each customer feel valued.
  • Real-time call pacing option in a flexible manner. Remote agent support, live agent reassignment and same agent call back facility.
  • Increase center performance and efficiency with a Hosted Predictive Dialer with Avatar.
  • Enhance customer service with an Outbound Predictive Dialer your customers will no longer hear silent tones.
  • Ensure your agents are connected to more people.

What is avatar?

AVATAR is that it ensures perfect quality sales pitch by using sound bites. Once the predictive dialer connects to the customer, live agents do not speak directly to the customer. Instead, they would just click from the soundboard and let the avatar does all the talking in perfect English, based on market location – may be it be in USA, UK, Australia or any English Speaking country. 

Our Services

  • Personalized Communication

    The agent can develop a personalized connection with the customer by obtaining some handy information before calls.

  • Better Conversion Rate

    Conversation rate increases because calls are incisive and effective.

  • Customer Centric

    Preview dialer centralizes and prioritizes customer needs.

  • No Downtime

    Since the agent can review customer details before placing calls, any chances of downtime are eliminated.

  • Strategic Approach

    Reviewing customer information before calls helps the agent handle customers as per their needs.

  • Remote Login

    Remotely logged in agents can obtain the same information when dealing with a particular group of customers.

  • Less Call Abandonment

    Promising calls are never missed because the agents themselves place the next call.

  • Easy to use Portal

    No prior training is required to use our portal and queries are always responded by experts.

  • Better Agent Performance

    Review of customer details helps agents bring about productive communication.

Exclusive Features

  • Cloud-Based

    Use of cloud technology makes communication feasible and effective.

  • Detailed Analytics

    Performance can be traced and enhanced with the help of detailed analytics about call center activities.

  • Agent Script

    Users can also add a script of instructions to guide the agents over certain things.

  • Answering Machine Detection

    Preview dialer skips answering machines automatically so that the agent's time is only utilized for useful numbers.

  • CRM Integration

    CRM integration makes available key information about the clients for meaningful communication.

  • Call Monitoring

    Calls can be monitored to boost productivity and rally effective campaigns.

  • Call Back

    You can call back at unanswered calls ensuring no promising customer is missed out.

Why Choose Us?

We ensure quality management and the best customer support that is functional all-time and has up-to-date data.

Secure Cloud

The data present on the portal is prevented from all security breaches.

24x7 Support

Our team is available all the time to ensure a well-resolved working environment at our portal.

Relevant Features

Our preview dialer with its various features provides an all-in-one platform for your call center.

Cost-Effective

Our versatile features offered are affordable and pocket-friendly.