Ensure a Successful Customer Interaction

Receiving information and analytics via incoming calls is the key to successful customer communication. Here, we provide Inbound Call Center Service that ensures quality and convenience to both the parties and enroutes an efficient link between the customer and the agent without any time delays.

Our Services

  • Automatic Call Distribution (ACD)

    Helps in an efficient control of call volume and optimizes agent availability in the best way possible.

  • Interactive Voice Response (IVR)

    Generates an automated response that helps customer trace their solution to an extent by themselves.

  • Computer Telephony Integration (CTI)

    Increases the options available to the customers by enabling them to call using their desktops.

  • Toll-Free Number

    The contact number is free of cost to the customer and will help you build a brand image.

  • Virtual Number

    Indicates your nearby availablity to the customer and is globally operable.

  • Call Centre Software

    A site that enables a convenient availability of all the information to the agent.

Our Features

  • In-depth Reports

    Detailed and comprehensive call reports that help in accurate potential measurements.

  • Interactive Agent Dashboard

    An engaging and productive dashboard with popups.

  • Application Integrations

    An optimized and versatile software.

  • Omni-Channel

    An all-in-one portal of voice calls, email, and chat.

  • Advanced Call Distribution

    Establishes the right link between the agent and the customer

  • Queue Management

    Ensures an instant communication with the customer.

  • An Intuitive IVR

    Provides automated information to the caller's.

  • CRM Integration

    Helps the agent generate a personalized support to the caller.

  • Call Analytics

    Provides all the analytical data that helps improve your service.

Industry Oriented Benefits

We ensure quality management and the best customer support that is functional all-time and has up-to-date data.

Healthcare

Helps patients acquire health reports, prescription, billing and get appointments.

Telecommunication

An effective customer-agent interaction helps rapid business growth.

Food Services

Provides the right food to the right customer via efficient communication.

Travel and Tourism

Handy information and compliant agents helps customers book tickets for their journey.

Financial Services

A communication that helps is successful negotiation with the clients.

Automotive

The right platform for the clients to register complaints or services for their vehicles.